Here are the top questions our customers are asking, answered by our POS system experts.
To directly reach the support department, call 704-405-5089 or dial 1-877-727-3548, Option 3 — they'll both get you to the same place.
You can also email us: email@example.com
If you have an active technical support subscription, you can schedule an appointment here.
Not sure if you have technical support? Email our Customer Success team at firstname.lastname@example.org to confirm.
Please watch our playlist of short videos on unboxing your POS system and setting up your all-in-one computer. You can access them here.
Additionally, our Knowledge Base carries a wealth of additional articles, videos, and guides on all things hardware related.
Whenever you buy a complete point of sale system at JOOMee, your order comes with a manufacturer's warranty included in the price of the system. Depending on the bundle selected, you can receive between a two- or three-year manufacturer's warranty. If you decide to go with our monthly subscription program, you'll receive our lifetime warranty.
Additionally, if you happen to get a defective piece of hardware, we offer complimentary next-day replacement within the first 30 days of ownership – we’ll even cover the cost of shipping!
Credit card and payment system data breaches in retail have been big news recently, and if your business is unlucky enough to make the headlines, the negative effects can be difficult and long-lasting. Re-establishing customers’ trust in your business is usually far more expensive than doing everything possible to prevent data breaches in the first place.
While PCI Compliance is not in itself an airtight guarantee of payment data security, it does cover many of the most common scenarios, significantly mitigating your loss potential. In essence, operating a modern-day POS system without being PCI Compliant is like driving a car without insurance: there’s no problem – until there’s an accident. Then the results can be anything from inconvenient to catastrophic.
In addition, data breaches carry real-world costs. Figures will vary depending on the size of your business, but they can run to:
Forensic investigation of POS system: $10,000 to $20,000
Reimbursements for purchases made using stolen cards (often, but not always, covered by card issuers)
Replacing stolen credit cards: $20 to $30 per card
Fines for non-compliance with PCI standards: Up to $500,000 with VISA and up to $200,000 with MasterCard
Remember that PCI Compliance is not a one-time event but an ongoing process. Hackers and cyber-criminals are constantly looking for new weaknesses in payment systems and networks, and while the biggest retailers make the news, small businesses are by no means immune.
The PCI DSS [Data Security Standard] outlines three broad steps in ongoing PCI Compliance:
I. Assess: Identify cardholder data, take an inventory of your IT assets and business processes for payment card processing, and analyze them for vulnerabilities that could expose cardholder data.
II. Remediate: Fix vulnerabilities and do not store cardholder data unless you need it.
III. Report: Compile and submit required remediation validation records (if applicable) and submit compliance reports to the acquiring bank and card brands you do business with.
Not at all! You are able to purchase additional supplies, hardware, and more on our website. From extra thermal receipt paper to label printers, we have you covered.
Check out our online store here. Be sure to call us if you have any questions.
Existing customers on legacy software with current support contracts will still receive assistance through our best-in-class technical support department.
If you're looking for any of our acquired, existing or older software offerings, follow the links below:
- Bottle POS
- Cash Register Express
- CAP Retail
- RPOWER or Restaurant Pro Express
- The Perfect POS